July 13, 2013

“Is this your first time?”

IMG_6524

That’s normally a question we’re asking customers we don’t recognize. Last night it was the question I was asked by a state epidemiologist I’d called to learn more about a Salmonela outbreak in Massachusetts.

We learned late Friday that there is a Salmonela outbreak in Massachusetts. Some of the confirmed cases ate at Clover over the course of the days leading up to their illness. Of course, the idea that somebody could have become sick eating our food is shocking, and very concerning. The state told me they don’t know yet where the Salmonela is coming from and are currently investigating.

This is something we take very seriously. Clover has never been responsible for any food poisoning or food borne illness that we know of. That’s because we operate clean and take this sort of thing really really seriously.

My first thought was to stop serving eggs until we learn more. The epidemiologist with the state  helped me understand that Salmonela can come from a product we were serving (e.g., eggs, chicken, etc.) or it can come from an employee who was carrying the disease. We have a strict sickness policy (if you’re sick you need to let us know immediately and not work). And I have faith that our employees are really great people and communicate honestly with us about illness because they know we have their best interest at heart and will not punish them for being sick. But apparently people can carry Salmonela and be asymptomatic.

Knowing that, and not knowing much else we decided to close all operations this weekend as a precaution until we learn more. The most recent case they know about was from 6/27/13. We don’t want even the chance to creating illness, so we thought it best to close our operations until we know more. As a precaution the management team is scouring every surface of every operation. We sanitize surfaces throughout the day and clean every location thoroughly a couple times a day. But we’re taking this chance to do a super deep spring cleaning of everything. It’s been a good bonding experience.

We are examining our ingredients and suppliers. All appropriate Clover employees are being tested for Salmonela. Every day Clover food is tasted by location managers before being served, and we don’t know of any Clover managers who got sick.

Right now I really don’t know much. I’ve asked the state to share any details with us as their investigation proceeds. We’ll keep you updated. We’re going to be extra careful and we’re not opening any location until we learn more.

Sorry everybody. We’re looking forward to re-opening when we learn more.

Recent Posts

October 30, 2024
It’s kinda sweet, it’s kinda funky, it’s kinda savory, and it’s only here this time of year. The Japanese Sweet Potato Sandwich has returned for the fall! What’s inside? Shoyu mayo, roasted-then-fried sweet potatoes, cabbage-green-onion-slaw, and tempura-fried sesame seeds that resemble a many-eyed sea monster. In the Clover museum, there exists a piece of paper from 10 years ago, when the Japanese Sweet Potato (or JSP for the true fans) was first presented at Food Dev. Enzo was trying to do 2 things when he created this masterpiece:
October 30, 2024
In honor of Halloween, Kevin (Director of Hospitality) and the kitchen team have been baking up a spooky surprise: Halloween cookies made with black cocoa powder and a sugary eye that will blink ominously at you. We’ll have Halloween cookies all week, and if you come in costume tomorrow (10/31) you’ll get a mini one for free! We’ll be taking extra care with one element of the cookies – the eyes. The kitchen team discovered that the eyes melt if you put them in the batter before cooking, so we’ll be carefully transplanting an eye onto each cookie right after they exit the oven. 
October 15, 2024
When we were thinking about what special seasonal veggies to build new fall celebration boxes around, one tuber spoke to the Clover Chefs above all others: Beauty, thy name is Sweet Potato. We get our Sweet Potatoes from the best producer in the world—Ray Young at Next Barn Over Farm in Western Mass. Ray’s sandy soil is so perfect for growing sweet potatoes, they call it “sugar sand.” Next Barn’s sweet potatoes are complex, nutrient-packed, and beautiful. 
October 12, 2024
In this age of inflation, here’s some good news. The price of the Impossible Meatball Sandwich just went down! This sandwich is one of our most expensive to make, mostly because of the Impossible meat (which we don’t make) that goes into our meatballs (which we do make, with pita, milk, pecorino, and lots of Italian-American love.) We drown the meatballs in warm marinara sauce, then tuck them into our house-made pita with a shake of pecorino and a slice of melty provolone. It’s been on our menu since 2017 when we helped Impossible launch in New England.
October 9, 2024
Right when I finished the final bite of my Apple Box last year, I started to think about when I could order it again. I love apples in the fall, but when I’m meal-planning, I usually opt to just pack the apples as they are—crisp, round, and raw. The Apple Box opened my eyes to using Apples as an ingredient.
October 9, 2024
Yesterday, a video shot this summer was posted by an online prankster who bought a Soy BLT sandwich at Clover, put a chicken cutlet on the sandwich himself, then approached one of our team members to complain, claiming the restaurant served him chicken. Our employees were very confused and one employee got very upset. The situation escalated when the internet prankster asked for $100 in return for not posting the video online.
August 26, 2024
Fruity, juicy, spicy, sweet. Heirloom tomatoes are here, and we’re celebrating tomato season in a big way this year.  1 – Heirloom tomatoes all over the menu, especially in a new Summer Celebration Bowl that Sara dreamed up. 2 – A big Tomato Tasting event w/Verrill Farm this Thursday afternoon at Newtonville (click here to RSVP).  3 – Our Tomato Meal Box with recipes like tomato gratin, chilled roasted tomato soup, and a perfect tomato salad. The last chance to grab it this year is Wednesday at 5pm.
August 12, 2024
Honestly, Lucia and I are still getting used to writing words like “Chicken” and “Pork” in our emails, but Clover’s partnership with Tender—our favorite local neighborhood plant-protein magicians—means that the Kitchen team is cooking up all sorts of amazing new sandwiches for our menu. This week, we’d like to introduce you to the new BBQ Pulled Pork Sandwich. It starts with Clover’s BBQ sauce, the stuff of legend: conceived on a research trip to Texas…
July 30, 2024
We had no idea what the word Panelle meant when a customer first told us about it ten years ago. This customer grew up in Sicily, the triangular island south of mainland Italy. His mom would make a snack for him after school – a kind of savory cake called panelle! Crispy on the outside, creamy and custardy on the inside. Made from chickpea flour – what?!
July 15, 2024
I recently took a Soup Box on a family vacation and we were all blown away by the clean, clear flavors and the freshness of the produce. (It was a potato leek soup with arugula salad and cider chive vinaigrette, French bread, local cucumbers, local radishes, and 2 different types of compound butters.) If you haven’t had a meal box in a while, this time of year might be the perfect time to try one…
July 11, 2024
As a born-and-bred Yankee, I’m particularly pumped for our Cape Cod Box. We’re using mushrooms and veggies to recreate classic Clam Shack fare— clam strips, chowder, and fish and chips! Plus, Chris and the kitchen team are righting the eternal wrong that Veggie Lovers never get to experience the rich luscious buttery joy of an overstuffed Lobster Roll with a perfectly toasted bun.
June 28, 2024
Emily just sent me a picture of this giant lettuce we just got from Verrill Farm. We’re going to be putting it in Monday’s Salad Meal Box along with eggplant, carrot-feta spread, Lebanese white bean salad, and a bunch of other yummy things. If you’re subscribed, you’re probably already in for this delivery; if you’d like to try it a-la-carte click here. Because these greens are grown in real soil, you’ll need to give them a good rinse using a…